My wife cancelled her membership here more than 45 days ago, and the club continued to charge our credit card. I called today, and the club manager says that the club has no record of cancellation. Furthermore, the club manager is rude and abrasive. Not sure why anyone would hire him for a customer service position at a fitness club...
I recently cancelled my membership. The front desk employee ripped a piece of paper out of a notebook, and asked me to write down my name and telephone number. He said that this would be the "notice to cancel" - the club has no process for cancellations, in hopes that there is no formal documentation to hold them accountable.
The gym is decent - it isn't overcrowded. It is relatively clean. BUT BEWARE - they will not record your membership cancellation and continue to charge you. They have no sense of customer service or satisfaction.
Erin Patricia
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February 20, 2019
This club is really terrible. They have very limited group classes and much of the equipment is broken for months. The hip abduction machine has been broken since May of 2018. The gym is also very dirty. There have been no wipes to clean the machines since November 2018. If you ask about these things you will be told it's a "low budget" location, despite the fact that membership rates are rising.
I agree with the rest of the reviews about them charging credit cards unlawfully. I cancelled my membership in January in-person and was told a manger would call me the next day. I had to call multiple times the next day because the front desk worker would hang up on me or transfer me to the manager's full voicemail. I finally emailed the manager (James) who said my cancellation was processed. I deleted my credit card information from my account so I wouldn't fall victim to their scam, yet of course I was somehow charged for another month. I followed up with James and he never responded to my inquiry about the charges and neither did Alicja from Hoboken, so I had to report the charge as fraud.
I joined the Intrepid gym nearby and couldn't be happier. There are so many other options in Montclair that respect their customers and provide a positive experience.
Fiorella Leon
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September 17, 2019
I’ve been coming to this gym for a month now. 4-5 times a week. I have not had any complaint so far. Everything is always clean, there’s always soap, shampoo and conditioner available. The sauna is always open and available. There’s always enough room for everyone to work out. The staff is really friendly and always willing to answer any questions. I come to work out and exercise. You don’t need any type of luxury to do that. The classes are great especially the one in Tuesday’s and Thursday’s with Karen! I love her...
Zachary Kane
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September 24, 2017
This gym is usually pretty decent about most things but recently they have been falling off. Their lockers smell like they havent been cleaned in a long time. Also I go to the gym first thing in the morning before work and twice just this week no one showed up for work so the gym wasn't opened, that is ridiculous let's see if they refund my bill for those two days, but very unlikely.
Carl Rohling
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August 14, 2018
Full review to be completed soon. Cancelled my membership end of May. Kept my mother's active. Just like a review below, someone took my name and phone number down and said he would process it. On my way out of the gym, he indicated it was already done. Sure enough, beginning of August still two charges. Called and neither membership was cancelled. Classic NYSC process. I just called and spoke to Juan. He accidentally hung up on me. We'll see if he resolves and credits my account for August. If not, drops to one star. If so, jumps to 4 stars because I actually think this gym is a great value for what you get. It's not fancy, but clean, local with great parking.
Juan reached out to me. 4 stars!
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My wife cancelled her membership here more than 45 days ago, and the club continued to charge our credit card. I called today, and the club manager says that the club has no record of cancellation. Furthermore, the club manager is rude and abrasive. Not sure why anyone would hire him for a customer service position at a fitness club... I recently cancelled my membership. The front desk employee ripped a piece of paper out of a notebook, and asked me to write down my name and telephone number. He said that this would be the "notice to cancel" - the club has no process for cancellations, in hopes that there is no formal documentation to hold them accountable. The gym is decent - it isn't overcrowded. It is relatively clean. BUT BEWARE - they will not record your membership cancellation and continue to charge you. They have no sense of customer service or satisfaction.
This club is really terrible. They have very limited group classes and much of the equipment is broken for months. The hip abduction machine has been broken since May of 2018. The gym is also very dirty. There have been no wipes to clean the machines since November 2018. If you ask about these things you will be told it's a "low budget" location, despite the fact that membership rates are rising. I agree with the rest of the reviews about them charging credit cards unlawfully. I cancelled my membership in January in-person and was told a manger would call me the next day. I had to call multiple times the next day because the front desk worker would hang up on me or transfer me to the manager's full voicemail. I finally emailed the manager (James) who said my cancellation was processed. I deleted my credit card information from my account so I wouldn't fall victim to their scam, yet of course I was somehow charged for another month. I followed up with James and he never responded to my inquiry about the charges and neither did Alicja from Hoboken, so I had to report the charge as fraud. I joined the Intrepid gym nearby and couldn't be happier. There are so many other options in Montclair that respect their customers and provide a positive experience.
I’ve been coming to this gym for a month now. 4-5 times a week. I have not had any complaint so far. Everything is always clean, there’s always soap, shampoo and conditioner available. The sauna is always open and available. There’s always enough room for everyone to work out. The staff is really friendly and always willing to answer any questions. I come to work out and exercise. You don’t need any type of luxury to do that. The classes are great especially the one in Tuesday’s and Thursday’s with Karen! I love her...
This gym is usually pretty decent about most things but recently they have been falling off. Their lockers smell like they havent been cleaned in a long time. Also I go to the gym first thing in the morning before work and twice just this week no one showed up for work so the gym wasn't opened, that is ridiculous let's see if they refund my bill for those two days, but very unlikely.
Full review to be completed soon. Cancelled my membership end of May. Kept my mother's active. Just like a review below, someone took my name and phone number down and said he would process it. On my way out of the gym, he indicated it was already done. Sure enough, beginning of August still two charges. Called and neither membership was cancelled. Classic NYSC process. I just called and spoke to Juan. He accidentally hung up on me. We'll see if he resolves and credits my account for August. If not, drops to one star. If so, jumps to 4 stars because I actually think this gym is a great value for what you get. It's not fancy, but clean, local with great parking. Juan reached out to me. 4 stars!