I have a serious gluten allergy and I'm always very cautious in going anywhere because people don't typically take it seriously enough and I can get very ill. What a breath of fresh air and an amazing experience I just had purchasing from this incredible location because Laichelle, picture there, is exceptional. She not only changed her gloves constantly, but went into the new untouched add-ons, had a new cutting board and everything so careful not to contaminate my food with anything that might have gluten. I have never seen anyone go out of her way so much to ensure that a customer is safe and able to enjoy this delicious product without worry of becoming ill. She absolutely deserves a big raise, a promotion, and grateful thanks for caring that much about a customer. What an amazing young woman she is and I will definitely come back to this particular location again and again just for her.
Ashley Harel
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February 02, 2025
Was waiting for our drinks for so long that we had to ask if everything was alright, and it turns out they had taken our order but not communicated with each other to actually start making it. It wasn't busy when we came in either, it was just us and another group, but the employees seemed focused on changing the music and talking to each other. The smoothies were fine, they're smoothies.
Sophia Mazzeo
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August 31, 2024
i love playa bowls, they’re food is without a doubt amazing. They’re orders had screwups sometimes. They’re not stingy about returning a smoothie though. They are very pricy. I paid for a 16 ounce smoothie that was $8! A açaí bowl is $12 too!
Jacqueline
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October 05, 2024
I've held back from writing a bad review because it didn't seem that serious, but after my last visit, I feel the need to speak up. Every time I call, I’m unable to reach a store manager.
I’ve lived in Montclair for years and have given this location multiple chances, but it consistently disappoints. The staff are rude, lazy, and disrespectful. On one visit, my order was messed up several times, and instead of fixing it, they kept throwing the bowls away, wasting food despite my requests to just make the necessary changes.
I’ve also asked for small adjustments, like chopping the apples instead of serving them as wedges, and was told no with invalid excuses. This is frustrating, especially since another location had no issue accommodating me.
Having worked at Playa Bowls myself, I understand the challenges of a young staff, but that doesn’t excuse their lack of social manners.
The bases are often either frozen or overly soupy, and the fruit is rarely fresh, often poorly chopped with leaves still attached.
I’d rather drive to a different location than continue to walk to this one. Done with this location.
becca luster
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November 07, 2024
The woman who made the drinks had a bad attitude. There were 4 smoothies so we asked her to identify each drink, she came off very abrupt. One drink was leaking and the cap wasn’t on correctly- She also didn’t hand us straws and got annoyed and rolled her eyes when we asked for straws. The gentleman who took our order was very polite however and the smoothies were fresh and tasted great.
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I have a serious gluten allergy and I'm always very cautious in going anywhere because people don't typically take it seriously enough and I can get very ill. What a breath of fresh air and an amazing experience I just had purchasing from this incredible location because Laichelle, picture there, is exceptional. She not only changed her gloves constantly, but went into the new untouched add-ons, had a new cutting board and everything so careful not to contaminate my food with anything that might have gluten. I have never seen anyone go out of her way so much to ensure that a customer is safe and able to enjoy this delicious product without worry of becoming ill. She absolutely deserves a big raise, a promotion, and grateful thanks for caring that much about a customer. What an amazing young woman she is and I will definitely come back to this particular location again and again just for her.
Was waiting for our drinks for so long that we had to ask if everything was alright, and it turns out they had taken our order but not communicated with each other to actually start making it. It wasn't busy when we came in either, it was just us and another group, but the employees seemed focused on changing the music and talking to each other. The smoothies were fine, they're smoothies.
i love playa bowls, they’re food is without a doubt amazing. They’re orders had screwups sometimes. They’re not stingy about returning a smoothie though. They are very pricy. I paid for a 16 ounce smoothie that was $8! A açaí bowl is $12 too!
I've held back from writing a bad review because it didn't seem that serious, but after my last visit, I feel the need to speak up. Every time I call, I’m unable to reach a store manager. I’ve lived in Montclair for years and have given this location multiple chances, but it consistently disappoints. The staff are rude, lazy, and disrespectful. On one visit, my order was messed up several times, and instead of fixing it, they kept throwing the bowls away, wasting food despite my requests to just make the necessary changes. I’ve also asked for small adjustments, like chopping the apples instead of serving them as wedges, and was told no with invalid excuses. This is frustrating, especially since another location had no issue accommodating me. Having worked at Playa Bowls myself, I understand the challenges of a young staff, but that doesn’t excuse their lack of social manners. The bases are often either frozen or overly soupy, and the fruit is rarely fresh, often poorly chopped with leaves still attached. I’d rather drive to a different location than continue to walk to this one. Done with this location.
The woman who made the drinks had a bad attitude. There were 4 smoothies so we asked her to identify each drink, she came off very abrupt. One drink was leaking and the cap wasn’t on correctly- She also didn’t hand us straws and got annoyed and rolled her eyes when we asked for straws. The gentleman who took our order was very polite however and the smoothies were fresh and tasted great.