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I just left Urban Outfitters in Montclair, NJ, Bloomfield Avenue. Let’s just say they tried to profiled us, two women. I was looking for a turtleneck because, I wanted to layer my clothing which was not warm enough so that I can go walking in the City. Nothing was to my liking, but I did purchase some Facial products. The cashier rubbed the three face mask against the counter vigorously and the make up remover package, I assume she was deactivating the sensor, but No, before my feet hit the alarm gates, another women in a white sweater came running and stopped short, then I stepped into the sensor gates and alarms started ringing, she, the white sweater came over towards us, my daughter and I, the cashier was off the register and also at the gates saying it’s the beauty sensors..: and white sweater said, can I have your bag, I will take care of it and I said yes, you are clearly ready and standing here. She took the bags and came back and the alarms continued to ring, but she said it’s ok, you guys can go. We left the store. Question if the counter is for deactivating the sensor why doesn’t it work with all the rubbing she was doing and then again the second time? And what happens to the credit cards and other magnetic items when it comes into contact with the counter Urban?
Urban Outfitters Montclair I had a disappointing experience at Urban Outfitters recently. As soon as we walked through the entrance, the alarm went off, which was both confusing and embarrassing. Instead of immediately addressing the issue with professionalism, the associate insisted that we walk back through the alarm system, as if we were trying to steal something. It was uncomfortable to be treated this way, especially since the situation seemed to stem from a technical error rather than any wrongdoing on our part. The whole process was poorly handled, and there was no real effort made to apologize or reassure us. I’d recommend Urban Outfitters look into updating their alarm systems and training their staff to manage these situations with more tact and respect for their customers. This experience left a bad taste, and I’m hesitant to shop there again.
The team at this store is amazing. Customer service was 110%. On top of that, the store was clean and organized. Pleasant Urban Outfitters to shop at. Highly recommend going to this one. Lots of items in stock. They even helped me find an item I was searching for. Thank you Montclair Urban!
People need to be aware they WILL be followed if they enter the store, I experienced walking in being warmly greeted just to be spied on in the second floor, at first I did not think much of it but I out of no where to tall young men surrounded me as I was looking at the rack and I know they worked there because one had a UO lanyard sticking out of his pocket and the other had an earpiece not a bluetooth or for music but like a literal work earpiece, I thought maybe I'm way over my head thinking they wore following me so I shrugged it off, I then made my way to the vinyl records selection and the young lady who worked in the fitting room could not stop staring at me like eyes planted on me again I shrugged it off maybe she was bored...idk. So when I went to make my purchase the young lady who greeted me downstairs rang me up, and as she did she alerted the people upstairs that I black woman was heading their way, Immediately knew they did profile people there and they did profile me, when they saw I WAS PAYING, they went on TO THE NEXT NON-WHITE customer who was in their store...bottom Line they will follow you they will profile you so be careful when you enter.
Relaxed and organized interior makes for a pleasant shopping visit. Friendly staff.